Neuronicx Help Center
Find guidance for AI digital products, API services, order delivery, account use and support. Check the product edition, delivery scope and conditions before ordering, and include your order number and screenshots when requesting order-specific help.
Choosing a product or service
Review the edition, supported region, validity, delivered items and prerequisites. AI platforms, memberships and API services can have different authorization and usage limits.
Orders and digital delivery
Track processing in your order history. Automatic products follow the delivery notes; services requiring configuration or customer information will state the next step in the order or support conversation.
API and technical issues
For failed requests, provide the endpoint, request time, response code and a redacted error message. Never post complete keys, passwords or other credentials in public pages or chats.
Support and security
If delivery differs from the order description, contact support with the order number. Update eligible credentials promptly and follow the relevant third-party platform terms.